How are y’all doing? We’d like to pass on what we hope is the first ray of sunshine on 2021 and answer a few questions regarding reservations.
First off, all reservations from 2020 that weren’t cancelled or disputed have been rolled over to next year but will need to be confirmed to ensure lodging in 2021. Please call Fontana directly starting on 9/9/2020 to confirm your desires to carry over your reservation. The number to call is 1-800-849-2258.
Next, on 10/1/2020 all unconfirmed reservations will be released and open to anyone who would like to make a new reservation. We’ve worked with the staff to provide as much time as reasonable for you to carry over to 2021.
A bit of housekeeping on other questions we’ve seen popping up regularly.
*They will be honoring existing reservations but no refunds are being issued
*Any existing gift cards are not being honored by the new management company. Any of those will have to be handled with the prior operator.
*If you disputed your room charges with your credit card company and received your money back, for your 2020 reservation it WILL NOT be carried over and you need to call on 10/1 to make a new reservation. We have no control over this aspect.